Frequently Asked Questions

Onyx Club is an AI-powered private community platform designed for adults in the alternative lifestyle. We connect like-minded individuals and couples through intelligent matching, curated events, and a global atlas of lifestyle-friendly destinations.

Onyx Club is exclusively for adults 18+ who are interested in or active in the lifestyle community. This includes couples exploring together, singles interested in the lifestyle, experienced community members, and those curious about the lifestyle.

1. Visit our signup page 2. Complete your profile 3. Verify your account (email + optional photo verification) 4. Start exploring! Membership may require approval to maintain community quality.

Onyx Club is currently available as a web app accessible through your browser on any device. A dedicated mobile app for iOS and Android is coming soon.

Your data is protected with bank-level security: - 256-bit AES encryption for all data at rest - TLS 1.3 encryption for all data in transit - Regular security audits by third-party experts - GDPR compliant data handling

Never. We take privacy extremely seriously: - You control what information is visible - No real names required - Photos can be blurred or private - We never share your data with third parties - You can delete your account and data at any time

Absolutely. You can use any display name you wish. We don't require your real name anywhere on the platform.

Never. We will never sell, rent, or share your personal data with third parties. Our business model is based on membership value, not data exploitation.

We've built multiple privacy layers: - No search engine indexing - Private profiles by default - Photo privacy controls - Discreet app icon and notifications - Quick-hide features

The Concierge is our AI-powered matching system. Unlike traditional dating apps that want you scrolling forever, The Concierge learns your preferences and delivers quality matches—saving you time and increasing compatibility.

1. You answer questions about your preferences 2. The AI learns from your interactions 3. It suggests compatible profiles 4. The more you use it, the smarter it gets

Yes. The Concierge: - Never shares your data externally - Doesn't store conversation content - Processes data locally when possible - Is regularly audited for bias and safety

We offer both free and premium tiers: - Free: Basic profile, limited matching, event browsing - Premium: Full Concierge access, unlimited matching, priority at events, full Atlas access

Pricing details are coming soon. We will offer monthly and annual subscriptions. Contact [email protected] for early access information.

Yes. Cancel your subscription anytime from your account settings. You'll retain access until your billing period ends.

We offer refunds within 14 days of initial purchase if you haven't used premium features significantly. Contact [email protected] for requests.

We offer multiple verification levels: 1. Email verification (required) 2. Photo verification (optional but recommended) 3. Couples verification (confirms you're a real couple) Verified profiles get more visibility and trust from other members.

Yes! Couples can share a single profile. Both partners can access the account, and you can indicate you're a couple in your profile settings.

To delete your account, contact us at [email protected]. All your data will be permanently removed within 30 days per GDPR requirements. A self-service option in Settings is coming soon.

We curate and promote lifestyle events including: - Meet & greets - Club nights - Travel groups - Workshops & education - Private parties

Visit the Events section and filter by location, date, or event type. You can also set up alerts for events in your area.

Yes, verified members can submit events for review. We'll help promote approved events to relevant community members.

The Atlas is our curated directory of 184+ lifestyle-friendly destinations worldwide, including: - Clubs & bars - Resorts & hotels - Beaches - Spas & wellness centers - Cruises - Events & venues

Every listing is: - Researched by our team - Community-reviewed - Regularly updated - Rated for different preferences

Yes! Submit suggestions through the Atlas section. Our team reviews all submissions for quality and accuracy.

Email [email protected] to report any concerns. Reports are reviewed within 24 hours and kept confidential. An in-app report button is coming soon.

Depending on severity: - Warning - Temporary suspension - Permanent ban - Reporting to authorities (for illegal activity)

To block someone, contact [email protected] with their profile details. A built-in block feature is coming soon.

Try these steps: 1. Clear your browser cache 2. Try a different browser 3. Check your internet connection If issues persist, contact [email protected].

Click "Forgot Password" on the login screen. You'll receive a reset link via email.

Contact [email protected] to change your email address. You'll need to verify the new address. A self-service option in Settings is coming soon.

Still have questions? 📧 General support: [email protected] 📧 Safety issues: [email protected] 📧 Privacy requests: [email protected] We typically respond within 24 hours.